Amadeus Direct assistance

Amadeus Direct assistance: direct@amadeus.com 

Payments and Breach status: collections@amadeus.com and lorena.quinones@amadeus.com  

Billing: billing.noram@amadeus.com

For functional or technical issue with your OID, please log a case with our HelpDesk: https://servicehub.amadeus.com/c/portal/view-solution/959767286/how-to-log-a-case?redirect=/group/central/search?q=how%2520to%2520open%2520a%2520case

You can also check out this video to get help / contact our HelpDesk: https://youtu.be/wDVL5wp6OW4?si=M7h-frp3-Lxrus0t 

To escalate an open case which has an impact on your daily work, please use the new Escalation feature in Amadeus Service Hub. Thank you! Isis van Eyken 

Account Manager | Inside Sales NORAM isis.vaneyken@amadeus.com